Understand your churn risk long before your CSM's do.
Churn destroys long-term profitability and makes scaling next to impossible.
"Clients purchase based on expected outcomes. Traditional tools track everything except that."
THE PROBLEM WITH YOUR CURRENT STACK
Traditional CRMs act as your in-house history professor. They fixate on the past with little outlook on the future, and your opportunities, value, renewals and growth get lost in the noise.
Engage actionable insights across the full sales lifecycle, right through to renewal, with no significant change to your workflows.
Common Product Gaps
- Untrustworthy health scores
- Bulky activity dashboards with no view on outcomes
- Manual data entry that keeps your team away from customer conversations
- Last-minute renewal risk indicators
- Missed communication signals on technical gaps
ThriveCS ingests every customer statement and puts the ones that matter under the microscope, so your team can act on value delivery and account growth.
We already have a health score.
Most teams do. The problem is that health scores are built from activity proxies — logins, calls logged, NPS responses. They measure whether your team touched the account, not whether the customer is succeeding.
Our CSMs know their accounts.
They may know them well personally. But do they have structured, shareable evidence of what is actually happening on the account? If a CSM leaves, does that evidence survive? Would it hold up in a forecast call, or tell your CRO why an account churned?
We tried Gainsight.
Most teams have looked at platforms like Gainsight. ThriveCS takes a different approach. The data your team already produces is enough, when it is connected to the right outcome-based platform. No new workflows to configure. No health-score theatre.
HOW IT WORKS
From day one to renewal, without changing how your team works.
No configuration sprints. No health score calibration workshops. ThriveCS reads what your team already produces and connects it to the outcome each customer bought.
The outcome is defined, not guessed
Every account in ThriveCS has a tracked outcome: the specific reason it was purchased, with a success definition and a target date.
Every signal is read automatically
ThriveCS ingests your customer communications and cuts manual work for the CSM. Some inputs, such as pasted call notes, may still be needed.
Risk surfaces with its evidence, not just its verdict
When signals threaten an outcome, ThriveCS flags the account with a plain-language reason — not a score, not a colour. The CSM sees exactly what is happening and what the evidence trail is.
A specific move, not a vague alert
Every risk flag comes with a recommended action grounded in what the customer bought ThriveCS to achieve. Not "schedule a check-in." A specific move: who to call, what to lead with, what the evidence says. ThriveCS advises. The CSM decides.
ThriveCS advises. The CSM decides. Every recommendation can be accepted, adjusted, or overruled — the platform never acts without confirmation.
No new data entry. No new workflows. No configuration sprint.
ThriveCS connects to what your team already produces. The first outcome-linked account view appears within days of setup, not months.
Call transcripts
Emails
Support tickets
Product usage
QBRs
Surveys and NPS
Communications captured at every stage
BUILT FOR REVENUE TEAMS
Cross-functional value for your Sales, CSM, Renewals and Support teams.
FOR CSMS
Walk into every renewal knowing the full picture, without spending Sunday night reading notes.
ThriveCS surfaces what changed since the last call, which signals are threatening the outcome, and the specific action most likely to move the renewal forward. The CSM brings the relationship. ThriveCS brings the brief.
FOR CS LEADERS
Run a forecast review that is about accounts, not about CRM hygiene.
Every account scored the same way, with the evidence one click away. Spot the accounts your team has not surfaced. The dashboard your CSMs will actually trust.
FOR CCOS AND CROS
Know which accounts are at risk and why, without sitting in on the calls.
Portfolio-level visibility grounded in outcome data, not activity metrics. When an account churns, you see exactly what the signal trail looked like, not a post-mortem, a pre-mortem. The evidence your board will ask for, already structured.
ENTERPRISE READY
Built for teams who cannot gamble with customer data
Security and data privacy are not add-ons. ThriveCS is built for regulated industries and enterprise procurement from the start.
Customer-controlled data residency
Choose where your customer data is stored and processed. EU and US regions available.
Your data is never used to train AI models
Customer data stays yours. It is never used for model training, fine-tuning, or improvement across tenants.
Row-level isolation
Multi-tenant architecture enforces strict data separation at the database level. Each team sees only its own accounts.
SOC 2 Type II certified infrastructure
Built on infrastructure that maintains SOC 2 Type II certification with annual audits.
GDPR ready from day one
Designed for compliance with EU data protection law. Data Processing Agreements are part of every enterprise contract.
THE CONTRAST
A CRM tracks deals. ThriveCS tracks outcomes.
Same account. Two views. One tells you the deal is closed. The other tells you whether the customer is going to renew.
WHAT YOUR CRM SHOWS YOU FOR NORTHWIND LOGISTICS
Stage
Closed Won
Last contact
18 days ago
Renewal date
In 34 days
Deal amount
€48,000
Open tasks
0
Everything looks fine. Nothing to act on.
WHAT THRIVECS SHOWS YOU FOR NORTHWIND LOGISTICS
Outcome
Cut driver onboarding from 3 weeks to 1 week
At RiskRECOMMENDED MOVE
Book an executive review this week. Lead with the TMS integration win. Address the usage drop directly. Bring the data so the conversation is about reality, not guesswork.
Thrive advises. The CSM decides. Every recommendation can be accepted, adjusted, or overruled — the platform never acts without confirmation.
Cost of Churn calculator
How much revenue is at risk that your team cannot yet explain? Put in your numbers.
Building a CS function from scratch?
Whether you're a founder-led team taking on your first CSM hire or an established business formalising customer success for the first time, we offer hands-on advisory to get you structured fast.
Our consultation engagements cover outcome mapping, playbook design, and the metrics that matter — so your CS motion is outcome-led from day one, not retrofitted later.
Meet the founders
Built by people who have lived the problem — in CS, in engineering, and in operations.
Martin Gilligan
Co-founder & CEO
As CEO, Martin's responsibility is to deliver and drive value attainment at the highest level for all of our clients. He has over 20 years of experience in Senior Commercial, Success, and Relationship Management roles across multiple technology based industries. Having built CS functions and processes from the ground up to global deployment. He fundamentally understands the difficulties executive leadership teams face when trying to cut through the noise. Having experienced the pitfalls and user gaps of traditional CRMs firsthand, Martin's core focus and passion is helping clients better manage opportunities, value, renewals, and growth.
James Jones
Co-founder & COO
As COO, James is responsible for building and running ThriveCS's commercial engine, from pipeline generation through to pilot delivery and long-term client outcomes. He brings 20 years of enterprise SaaS experience, uniquely split between a decade in enterprise sales and a decade in strategic customer success, giving him a full-lifecycle perspective that few operators in the space share. At ThriveCS, James leads go-to-market, oversees customer onboarding and success, and works closely with the founding team to ensure the platform reflects how modern revenue and CS organisations actually operate. His focus is on building a company where commercial growth and client outcomes are treated as the same problem, not two separate ones.
Kenneth O'Shea
Co-founder & CTO
Ken is a Data and Analytics leader with over 15 years of progressive experience scaling analytics teams within global B2B technology companies across multiple sectors. Ken has a proven track record in building and directing cross-functional BI teams. He brings a wealth of expertise to Thrive-CS where his role is predominantly focused on delivering our technical stack across all functions of the CX sphere. Ken's previous experience in enterprise architecture, data governance frameworks and translating complex data into board-level intelligence ensures our clients benefit from a best in class outcomes management tool.
FAQ
See your book the way your best CSM sees their accounts.
One outcome-grounded view of every account. Risk that surfaces before it becomes a recovery conversation. The evidence your team needs, already connected.
Book a demo
See Thrive work on a real account. No slides. No script. Just the product.